Common Questions
How long does production take?
Our made to order gowns typically take around 8 to 12 weeks to create before shipping. The more time we have, the better, as it allows for a calm, careful process and helps take the stress out of your timeline. If you have a specific wedding date, please message us first so we can confirm timing.
Do you ship internationally?
Yes. We ship both within Australia and internationally.
Which couriers do you use?
We ship Australian orders via Australia Post. International orders are shipped using DHL Express.
How will my dress arrive?
Dresses are shipped in a protective satchel as standard. At checkout, you also have the option to upgrade to a box for an additional cost. Both options are carefully packaged to help your gown arrive safely.
Do I get to see fabric options before ordering?
Yes. Fabric options are shared through detailed images to help you visualise texture, drape, and finish before confirming your design.
Can I organise a sketch of my dress?
Yes. A custom design sketch can be created for a $100 fee. This allows us to clearly align on your vision before production begins.
Can I request a rush order?
Yes. Rush orders may be available depending on workload and fabric availability. Please contact us before ordering to confirm timing and pricing.
Do you offer custom measurements?
Yes. You may order using standard sizing or provide custom measurements using our measuring guide. Photos of measurements are welcome to help confirm accuracy.
Will I still need alterations?
Possibly. Bridal tailoring is common, even with custom measurements, due to body shape and personal preference. Minor alterations are best handled locally.
Do you offer refunds or exchanges?
Because each gown is made to order, we do not offer refunds or exchanges for change of mind, incorrect size choice, or measurement discrepancies.
When is final payment required?
Final payment is required before your dress is shipped. We will invoice you once your gown is nearing completion.
