Terms & Conditions
Production & Timelines
All Ziva Wedding Dresses are handmade to order. Production timeframes are provided as a guide only and may be extended where required due to circumstances outside our control. This may include fabric availability, illness, supplier delays, or courier disruptions.
Estimated production times will be confirmed at the time of order. Once production has commenced, timelines cannot be expedited or reduced.
Final payment must be received in full before your gown is shipped. This is part of our standard process and ensures smooth and timely delivery.
Deposits & Payment
Custom-made gowns require a non-refundable deposit to secure your order and commence production.
- The deposit amount will be clearly outlined at the time of purchase or custom quote acceptance
- Deposits are non-refundable under any circumstances, including change of mind or cancellation
- Production does not begin until the deposit is received
- The remaining balance must be paid in full before shipping
By placing an order or paying a deposit, you confirm your acceptance of these terms.
Custom Orders & Refunds
Every Ziva gown is made to order and created specifically for you. For this reason, we are unable to offer refunds or exchanges for:
- Change of mind
- Incorrect size selection
- Measurement discrepancies
- Design preference changes after confirmation
Custom-made gowns cannot be resold. Production begins based on the details you provide at the time of order, including measurements and design selections.
We strongly encourage you to review all details carefully before confirming your order. If you are unsure, we are happy to assist with guidance prior to confirmation.
Changes & Cancellations
Once production has commenced, orders cannot be changed or cancelled.
If a request for changes is made prior to production commencing, we will advise whether this is possible. Additional costs may apply.
Errors in Your Order
While rare, issues can occasionally occur. If an error is identified, we will carefully assess the situation and determine the most appropriate solution. This may include:
- Resolving the issue with your existing gown (either through Ziva Wedding Dresses or a local alterations specialist), or
- Producing a replacement gown where deemed necessary
Each case is reviewed individually. Please contact us within 2 days of receiving your gown to report any concerns.
Fabric or Construction Faults
Our quality guarantee covers genuine manufacturing faults in the construction of your gown.
If a fault is confirmed, we will cover the cost of repair. In some cases, a replacement gown may be offered.
To assist us in assessing the issue, you may be asked to complete a short form and provide clear photos. Please notify us within 2 days of delivery.
Every gown undergoes careful quality checks before leaving our studio. We will never knowingly send a faulty gown. If an issue is identified prior to shipping, we will contact you to discuss available options.
We are unable to take responsibility for damage that occurs after delivery.
Size & Fit
Each gown is made according to the measurements you provide. Ensuring accuracy is your responsibility.
We strongly recommend:
- Taking measurements carefully
- Providing photos during measurement so we can assist with confirmation
If you choose a standard size rather than custom measurements, alterations may still be required to achieve the best fit.
Minor fit changes due to natural body fluctuations should be addressed by a local alterations specialist at your own cost.
If incorrect measurements are supplied and the gown cannot be altered, refunds or exchanges are not available.
Alterations
Ziva Wedding Dresses does not offer in-house alterations. Any alterations required after delivery are the responsibility of the customer and should be arranged with a local specialist.
Shipping & Delivery
All gowns are carefully packaged and shipped using trusted carriers, including Australia Post or DHL.
Shipping costs, delivery methods, and estimated timeframes will be confirmed at checkout or during the custom quote process.
If your gown arrives damaged in transit, please contact us immediately with clear photo evidence so we can assist with lodging a claim and discussing next steps.
Sale Items
All sale items are final sale and are not eligible for refund or exchange.
Contact Us
If you have any questions regarding production, deposits, or your order, please contact:
customerservice@zivaweddingdresses.com.aues.com.au for questions related to refunds and returns.