Send us photos of your dream dress or a similar style you love. If we have a comparable design, we’ll share it with you to help confirm key details.
Please include clear notes in the comments section when requesting your quote and answer a few short questions to help us provide accurate pricing. We’ll probably ask some further questions via email after you submit your enquiry.
2. Receive Your Personalised Quote
Once your request is reviewed, we’ll send you a tailored quote based on your design and requirements. We can also include any feasible timelines, or further information that will help with your decision making!
To secure your order, a deposit is required, it’s usually around one third of the cost of your wedding dress. Payments can be made via bank transfer, Stripe, or PayPal. If you have selected a sketch (highly recommended) our artist will begin creating your custom sketch. You’ll have the opportunity to review sketch drafts before finalising the final look.
3. Confirm Your Design Brief
You’ll provide your measurements and preferences, including colour, fabric, train length, and any custom details, using our step-by-step guide.
You may choose a standard size or submit custom measurements. We strongly recommend careful measuring, and photos are welcome to help ensure accuracy. Please note that minor alterations may still be required for the perfect fit.
Once all details are confirmed, production begins and your next instalment will be invoiced. We’ll also share pattern photos and progress updates for your approval.
4. We Create Your Dress
Your gown is handcrafted by our experienced dressmakers using professional techniques and strict quality control processes.
Each dress is checked carefully to ensure it aligns with your approved brief. Where needed, refinements are made before final completion.
Production typically takes 8–12 weeks, with rush orders available for an additional fee. Before shipping, we’ll share a photo of your finished dress for final approval and request the remaining balance.
5. Packaging & Delivery
Your gown is carefully packaged and includes a complimentary wedding dress bag.
All orders are shipped with signed delivery for peace of mind, locally with Australia Post. DHL Express is available for urgent timelines at an additional cost.
Once shipped, you’ll receive an email confirmation with your tracking details.
Ziva Wedding Dresses is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.zivaweddingdresses.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
[Your business name] will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
customerservice@zivaweddingdresses.com.au
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